Items are shipped from our fulfillment center in San Bernardino, CA.
Shipping is 2-10 business days via USPS
Please ensure all shipping information, including address, is correct upon order placement as it is not possible to change this once the item is ready to ship.
Return Period:
You may return or exchange products within 30 days of purchase.
Condition of Items:
All returned or exchanged items must be unworn, unwashed, and in resaleable condition. Products that do not meet these criteria cannot be accepted.
Return Process:
- To Initiate a Return or Exchange: Please email us at cosstore@cosaction.com. Provide your order number and the name under the order.
- Returns: Once your return request is received, we will provide instructions for returning the item. After we receive and inspect the item, if it is deemed in resaleable condition, we will process a refund for the purchase price of the product minus the original shipping cost.
- Exchanges: For exchanges, please follow the same process. A flat rate fee of $8 applies for exchange shipping. Once we receive the returned item, we will process the exchange and cover the cost of shipping the new item to you.
Shipping Costs:
- Returns: Refunds will be issued minus the initial shipping cost.
- Exchanges: A flat rate fee of $8 applies for exchange shipping.
Questions:
If you have any questions or need further assistance, please contact us at cosstore@cosaction.com.
Thank you for shopping with us!
It’s important to us that you receive high-quality products that arrive at your doorstep as described. We do everything we can to ensure that’s the case. However, as with everything, a defective item may slip through our review process. If you receive an item that is broken or doesn’t work as intended, we will provide you with a free replacement. Simply send an image of the damaged item and the order information/order number to store@cosaction.com and make arrangements for a replacement.
- Suspect your item has been lost in transit?
Please send your order information to store@cosaction.com and we’ll do everything we can to track down the status of your shipment.
- How quickly are orders fulfilled?
Virtually all orders are shipped out within24-48 hoursof your purchase!
